Support
Welcome to the ecoSky support page.
Knowledge Base
Browse our online Knowledge Base of F.A.Q.s (Frequently Asked Questions). We've attempted to answer the most common support questions here.
Go to the Knowledge Base now.
Help Desk
If you do not find an answer to your question or you need personal assistance with your account, we encourage you to open a help desk ticket. A help desk ticket will be stored in our support system and will ensure that our support personnel can track and respond to your issue until it is resolved.
To open a new Help Desk Ticket:
1. Login to My Account.
2. Navigate to Get Support > Support Desk > Create Ticket.
3. You will receive a copy of your ticket via email and our support personnel will be alerted to your issue and respond.
If you are having difficulty accessing our Help Desk system, you may contact us via email*.
Live Help
If you have an urgent support issue, you may chat live* with support staff via the following link:
*Note: while we strive to answer your support questions immediately, if your issue needs to be escalated to other personnel a help desk ticket will be opened for you.