Please browse from the following frequently asked questions about hosting.
In order to point your domain to ecosky name servers (DNS), you will need to modify your domain registration settings at your current registrar (ie. GoDaddy, VeriSign, etc).
Please use the following DNS settings for pointing your domain name:
Primary: ns.ecodns.com
Secondary: ns1.ecodns.com
* Please Note: Changes to your domain registration may take up to 72 hours or longer to take effect dependent on your registrar's settings.
To log on to your web server via SSH, you will need to use an appropriate SSH client.
For Windows (PC) Users:
Host: domain.com (use your domain name)
Port: 22
Protocol: SSH2
username@domain.com (replacing username and domain.com with your settings).
For Mac OS X Users:
ssh username@domain.com@domain.com
To use File Transfer Protocol (FTP) you will need to have an appropriate FTP client for connecting to the web server.
For Windows (PC) Users:
Use the following settings:
Host: ftp.domain.com (use your domain name)
User: username@domain.com (use your settings)
Pass: ******
Protocol: FTP
For Mac OS X Users:
Use the same settings as above, but change the protocol to:
sFTP
If you're web site is not functional, you can troubleshoot the issue by checking the following:
1. Network Connectivity
If you are reading this web site, there should be no connectivity issues between your computer and our network.
2. Billing Issue
Have you forgotten us? Please check the status of your account and view/pay outstanding invoices by logging in at My Account.
3. Site Issue
Make sure you have a web server index file (e.g. index.html) in your root web directory (e.g. /var/www/html).
4. Server Issue
Try accessing your hosting control panel. If you can access the server by it's internet name (e.g. server_name.ecosky.net), the server should be running appropriately. If not, we are probably already aware of the issue, but please Contact Us or Open a Helpdesk Ticket.