Hosting Questions

Please browse from the following frequently asked questions about hosting.

How do I point my domain to ecosky name servers?

In order to point your domain to ecosky name servers (DNS), you will need to modify your domain registration settings at your current registrar (ie. GoDaddy, VeriSign, etc).

Please use the following DNS settings for pointing your domain name:

Primary: ns.ecodns.com
Secondary: ns1.ecodns.com

* Please Note: Changes to your domain registration may take up to 72 hours or longer to take effect dependent on your registrar's settings.

How do I log on to the web server via SSH?

To log on to your web server via SSH, you will need to use an appropriate SSH client.

For Windows (PC) Users:

1. If you don't already have puTTY, download and install it.
2. Open puTTY and use the following information to connect to the server:

Host: domain.com (use your domain name)
Port: 22
Protocol: SSH2

3. Once you initiate the session you will be prompted for a username and password. Use the following format:

username@domain.com (replacing username and domain.com with your settings).

For Mac OS X Users:

1. Locate and initialize the Mac Terminal program.
2. Login via SSH using the following connection string:

ssh username@domain.com@domain.com

How do I upload webpages using FTP?

To use File Transfer Protocol (FTP) you will need to have an appropriate FTP client for connecting to the web server.

For Windows (PC) Users:

Use the following settings:

Host: ftp.domain.com (use your domain name)
User: username@domain.com (use your settings)
Pass: ******
Protocol: FTP

For Mac OS X Users:

Use the same settings as above, but change the protocol to:

sFTP

Why is my site down?

If you're web site is not functional, you can troubleshoot the issue by checking the following:

1. Network Connectivity

If you are reading this web site, there should be no connectivity issues between your computer and our network.

2. Billing Issue

Have you forgotten us? Please check the status of your account and view/pay outstanding invoices by logging in at My Account.

3. Site Issue

Make sure you have a web server index file (e.g. index.html) in your root web directory (e.g. /var/www/html).

4. Server Issue

Try accessing your hosting control panel. If you can access the server by it's internet name (e.g. server_name.ecosky.net), the server should be running appropriately. If not, we are probably already aware of the issue, but please Contact Us or Open a Helpdesk Ticket.