Billing Questions

Please browse from the following frequently asked questions about billing.

How can I pay my bill online?

To pay your bill online:

1. You can pay with Visa or Mastercard.
2. Login into My Account.
3. Navigate to My Finance > My Invoices.
4. Choose a invoice from the list.
5. Click the "Pay Online" button.
6. Follow the instructions.

Go to My Account now.

How can I update my credit card information?

To update your credit card online:

1. Login into My Account.
2. Once logged in, navigate to My Finance > Update My CC.
3. Follow the instructions.

Go to My Account now.

I tried updating my credit card information and it says I must be in "cc batch" mode?

"CC Batch" mode means that ecoSky will charge the card on file for your account automatically every renewal date. If you cannot update or add a credit card via "My Account", you will need to contact our billing department to have recurring payments enabled for your account.

How do I update the email address my invoices are sent to?

In order to update the email address that your invoice is sent to:

1. Login into My Account.
2. Navigate to My Info > Update My Info.
3. Modify the Email field.
4. To save, click the "Update" button.

Go to My Account now.

Why haven't I received an invoice?

ecoSky sends invoices electronically via email. We do this to reduce waste that may otherwise end up in landfills or need recycling.

If you need a paper invoice for your records, you may view your invoice(s) online via My Account and print directly from our site.

If you are having trouble recieving invoices via email, please ensure that you or your ISP is not blocking email from ecosky.com.

Go to My Account now.