Welcome to the ecoSky Knowledge Base and FAQs. To use this system, please choose an appropriate top-level category and browse from associated topics. If you have a suggestion for the knowledge base, please contact us.
Please browse from the following frequently asked questions about billing.
To pay your bill online:
1. You can pay with Visa or Mastercard.
2. Login into My Account.
3. Navigate to My Finance > My Invoices.
4. Choose a invoice from the list.
5. Click the "Pay Online" button.
6. Follow the instructions.
Go to My Account now.
To update your credit card online:
1. Login into My Account.
2. Once logged in, navigate to My Finance > Update My CC.
3. Follow the instructions.
Go to My Account now.
I tried updating my credit card information and it says I must be in "cc batch" mode?
"CC Batch" mode means that ecoSky will charge the card on file for your account automatically every renewal date. If you cannot update or add a credit card via "My Account", you will need to contact our billing department to have recurring payments enabled for your account.
In order to update the email address that your invoice is sent to:
1. Login into My Account.
2. Navigate to My Info > Update My Info.
3. Modify the Email field.
4. To save, click the "Update" button.
Go to My Account now.
ecoSky sends invoices electronically via email. We do this to reduce waste that may otherwise end up in landfills or need recycling.
If you need a paper invoice for your records, you may view your invoice(s) online via My Account and print directly from our site.
If you are having trouble recieving invoices via email, please ensure that you or your ISP is not blocking email from ecosky.com.
Go to My Account now.
Please browse from the following frequently asked questions about email access.
To access your ecosky.com email account to send and receive mail, you can do either of the following:
1. To access our web-based email system either click on the Web Mail link or point your browser to http://mail.ecosky.com/.
2. To configure your email client on your computer, please read:
In order to configure your computer for ecosky.com email access you will need the following information:
Email address (e.g. "username@ecosky.com");
Password (provided during account sign-up).
Incoming POP3 server: mail.ecosky.com
Outgoing SMTP server: mail.ecosky.com
Note: For sending mail you must enable outgoing authentication.
Please refer to the following pages for your email software (NetFAQs.com):
In order to change the password to access your email account, do the following:
1. Login to your email account using our webmail system.
2. Navigate to Options > Change Password.
3. Type in your old password.
4. Type in your new password twice.
5. Your password change will be immediate.
Go to WebMail now.
In order to send email through the ecosky.com mail server you must be an authenticated user. This means that you must configure your email software for outgoing mail authentication.
At ecosky, we take careful measures to prevent spam from transmitting through our system onto the internet. Thus we prevent anyone from sending email through our servers without an appropriate email address and password.
To learn more about configuring your email software for outgoing SMTP authentication read:
At ecosky, we take certain measures to prevent SPAM (unsolicited email) from reaching your inbox. We do this by running SPAM-detection algorithms on incoming email. These algorithms calculate the likelihood of an email being SPAM.
All but the most blatant of SPAM going through our system will be sent to you and tagged with ***SPAM*** in the subject line. We continue to send this email to you to prevent you from losing any legitimate email that may trigger our SPAM-detection software erroneously.
Although this may annoy a few people to continue to receive this email, we find that most people appreciate the fact that we don't prevent legitimate email from reaching you.
Many people can set certain "rules" in their email software to move this email to a special "Junk" folder for review or deletion. This is at the discretion of our users and is in no way required to use email.
Please browse from the following frequently asked questions about hosting.
In order to point your domain to ecosky name servers (DNS), you will need to modify your domain registration settings at your current registrar (ie. GoDaddy, VeriSign, etc).
Please use the following DNS settings for pointing your domain name:
Primary: ns.ecodns.com
Secondary: ns1.ecodns.com
* Please Note: Changes to your domain registration may take up to 72 hours or longer to take effect dependent on your registrar's settings.
To log on to your web server via SSH, you will need to use an appropriate SSH client.
For Windows (PC) Users:
Host: domain.com (use your domain name)
Port: 22
Protocol: SSH2
username@domain.com (replacing username and domain.com with your settings).
For Mac OS X Users:
ssh username@domain.com@domain.com
To use File Transfer Protocol (FTP) you will need to have an appropriate FTP client for connecting to the web server.
For Windows (PC) Users:
Use the following settings:
Host: ftp.domain.com (use your domain name)
User: username@domain.com (use your settings)
Pass: ******
Protocol: FTP
For Mac OS X Users:
Use the same settings as above, but change the protocol to:
sFTP
If you're web site is not functional, you can troubleshoot the issue by checking the following:
1. Network Connectivity
If you are reading this web site, there should be no connectivity issues between your computer and our network.
2. Billing Issue
Have you forgotten us? Please check the status of your account and view/pay outstanding invoices by logging in at My Account.
3. Site Issue
Make sure you have a web server index file (e.g. index.html) in your root web directory (e.g. /var/www/html).
4. Server Issue
Try accessing your hosting control panel. If you can access the server by it's internet name (e.g. server_name.ecosky.net), the server should be running appropriately. If not, we are probably already aware of the issue, but please Contact Us or Open a Helpdesk Ticket.